![]() Personal protective equipment, including masks, will be available to guests. I would just say I blame the ownership/management for the inadequate staffing.This property advises that enhanced cleaning and guest safety measures are currently in place.ĭisinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. Since I left early the next morning, you'll have to read the other reviews to get more details about this property. The hotel room itself was what you'd expect at a Holiday Inn: clean and comfortable. When I asked the front desk agent why no one was answering the phone, he blamed the fact that they were understaffed - he was there alone and he was doing the best he could. I would have understood if I was told that the shuttle was not available that late, but my phone calls were never answered. I reached the hotel's answering system, but none of the options I selected ever resulted in my call being answered. I called two different numbers a total of four times during my layover in Houston, then two more times when I landed at Reagan. I selected this hotel because of its proximity to the airport and the fact that under Hotel Amenities they claim that they offer "Free airport transportation." Since I was arriving around midnight, I started calling around 8:30 pm to verify that the shuttle would be available at that time. It's difficult to say that a hotel has good customer service if they don't answer phone calls.
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